General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Royal Rabbit’s online casino services in Canada. They explain the relationship between us and our users, the responsibilities that come with holding an account, and the operational rules that govern play, payments, promotions, and disputes. By registering or using our site you agree to follow these terms and any related policy documents referenced here.
Account responsibilities
When you create an account with Royal Rabbit you are responsible for keeping your login details secure and for all activity that occurs under your account. You must provide accurate personal information and update it if details change. We require identity and document verification before processing withdrawals or in other circumstances to meet compliance checks. You may set personal deposit or play limits via account settings; we also provide self-exclusion and time-out tools for responsible play. Accounts may be restricted, suspended or closed if we detect fraud, chargebacks, suspicious activity, or breaches of these terms.
Eligibility requirements
To use Royal Rabbit you must meet minimum age requirements set by your local laws and not be barred from gambling in your province. Only one account is permitted per person, household, or business unless otherwise authorised. Residents of restricted jurisdictions are not eligible to open accounts. We may refuse registration or block access where local rules prohibit participation.
Acceptable platform use
Our services are for lawful entertainment only. You must not use automated tools, bots, or any software to manipulate gameplay, attempt collusion with other players, or circumvent security and geo-restrictions. Bonus abuse, intentional exploitation of promotions, money‑laundering, and chargeback fraud are prohibited. Misuse may result in forfeiture of bonus funds and winnings, account closure, and reporting to authorities where required.
General bonus and promotion rules
Bonuses, free spins and other promotions are subject to separate promotional terms that sit alongside these Terms and Conditions. Promotional offers may include wagering requirements, game contribution rules, maximum bet limits while a bonus is active, expiry periods, and excluded payment methods. Only one welcome bonus is allowed per person or household unless a promotion explicitly states otherwise. We reserve the right to cancel or refuse bonuses where we suspect abuse or non‑compliance.
Deposits and withdrawals
Payment options available to you are listed in the cashier and may include Interac, Visa Debit, bank transfer and common e-wallets, depending on your location. Deposit processing is usually immediate; withdrawal times vary by method and are subject to verification checks. We may require identity, proof of address and payment method documentation before releasing funds. Third‑party fees and limits may apply and are set by payment providers. Large withdrawals may be processed in instalments according to our risk procedures.
Dispute resolution
If you have a dispute, contact our support team first so we can investigate. We will review account activity and relevant documents and aim to resolve issues promptly. If we cannot reach agreement, we may offer internal escalation or independent mediation when available. Your legal rights under Canadian law remain unaffected.
Updates to terms and conditions
We may update these terms from time to time. Revised terms will be posted on the site with an effective date and, where appropriate, notified through your registered contact details. Continued use of Royal Rabbit after changes are posted constitutes acceptance of the updated terms. Please review these terms regularly and contact support if you have questions.